Returns & Exchanges

We want you to be fully satisfied with your Serge DeNimes jewelry, which is why we offer a 14-day return period for all items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless faulty.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Securely place your jewelry in its original Serge DeNimes pouch and branded box to ensure it is protected during transit.

3

Ship the Package

Generate your shipping label through the portal and drop your package off at any authorized courier location.

4

Receive Your Refund

Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing